As measles cases continue to climb throughout the nation, the NHS is launching a big campaign to prevent children from becoming ill. As a result, millions of parents and caregivers in England are being urged to schedule their children’s missing dose of the measles, mumps, and rubella (MMR) vaccination.
 
According to data from the NHS, almost 3.4 million children under the age of sixteen are not receiving enough protection and could potentially contract these grave, entirely avoidable illnesses.
 
As part of the NHS campaign, parents of children between the ages of six and eleven will be contacted and asked to schedule a time for their child’s missed MMR vaccination at their child’s GP practice or through the borough at Brent Civic Centre Engineers Way, Wembley Park, Wembley HA9 0FJ.

Please find the link below to book an appointment:
MMR Vaccination campaign in Brent

Our Commitment to Service Excellence
We strive to provide the highest standard of care to everyone who interacts with our Practice. However, we recognise that sometimes things may go wrong, and a patient might feel they have a valid reason to complain. If this happens, we aim to resolve the matter promptly and amicably.
Making a Complaint
If you wish to raise a concern, it’s important to do so within 12 months of the incident or as soon as you become aware of the issue. In exceptional circumstances, this timeframe may be extended.
Our Clinical Complaints Lead is Dr. Rakshan Syed, and Ms. Nimisha Shah our Practice Manager, serves as Co-Lead for complaints.
Feedback: Compliments and Complaints
We value all feedback, whether positive or negative, as it helps us ensure high-quality care and make improvements. If you have a compliment or a complaint, please let us know.
How to Raise a Concern or Informal Complaint
You can discuss any concerns with any staff member. Most concerns can be resolved informally within the Practice. Our staff can assist you in documenting your complaint through a verbal or informal process.
Formal Complaints Process
We will acknowledge your complaint within three working days and work with you to determine the best approach for investigation, including timelines for a response.
Our actions will include:
Investigating what happened and identifying any issues.
Offering you a discussion with those involved, if desired.
Apologising when appropriate.
Taking steps to ensure similar issues don’t recur.
If you prefer not to contact the Practice directly, you may reach out to the NHS Complaints team at:
NHS England
PO Box 16738
Redditch B97 9PT
Please include “For the attention of the complaints team” in the subject line.
Who Can Make a Complaint?
Complaints may be made by:
Current or former patients, or their authorised representatives.
Patients over 16 with unimpaired mental capacity or someone they authorise.
Children under 16, if they are capable of doing so.
For patients lacking capacity, their representative must demonstrate a valid interest in the patient’s welfare.
Time Limits and Special Circumstances
Complaints should generally be made within 12 months of the incident. Exceptions may apply if there is a valid reason and the issue can still be fairly investigated despite the delay.
Two-Stage Complaints Procedure
Stage One – Early Resolution: We aim to resolve complaints within five working days.
Stage Two – Investigation: Complex complaints are escalated directly or upon request if the resolution at Stage One is unsatisfactory. We aim to respond within 30 working days unless an extension is justified.
Escalating to the Ombudsman
If dissatisfied with our final response, you can contact the independent and free Parliamentary & Health Service Ombudsman:
Address: Tower 30, Millbank, London SW1P 4QP
Phone: 0345 015 4033
Confidentiality and Record Keeping
Complaints are handled with strict confidentiality. If a complaint requires reviewing medical records, we will inform the patient or their representative. Complaint records are maintained separately from medical records.
Reporting and Statistics
The Practice periodically submits reports to the local primary care organisation regarding complaints received and actions taken.
Please find link for the Complaints form